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Shivam Shukla

Sr Leader, Global  IT Service,Operation,  Process,Transformation Delivery, Excellence & Management / Business Integration Automation, Trainer&Mentor


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Rich experience of 16 years in People, Projects, Program, Service Delivery, Transition, Transformation Management, Business Process and IT Automation, Providing value through growth, Management, Increase in revenue and enhanced customer satisfaction. Have worked for companies in the areas of IT Infrastructure management, Business Automation, IT services management and has been involved in the strategic functions of service planning and delivery.
Proficient in IT Practices and implementing best practices around key ITIL disciplines by designing processes, methods and procedures. Driving Business Integration and Governance Office, Robotic Process Automation, IT Automation ( Ansible, PUPPET, ) GITHUB ( Devops ), JiRA ( AGILE ) Key competencies :• Strong and varied experience in the area of IT Infr Mgmt , ITSM for the companies from various domains like Manufacturing, Banking, Finance, Pharma and Insurance, Business Process, Software Development, Telecom, Contact Centers, Office Automation, Public Sectors, and Government organizations

.• Experience in managing large service teams, multi-location service organizationsand international clients and People management experience• IT Services Management (ITSM) with hands-on Delivery Management, Project Management, Transition Management, Service Level Management, Quality Management, Risk Management and Resource Management. ITIL, Six Sigma GB. Driving Automation and ConsolidationCertifications:ITIL 2011 Certified ( RCV , SO, SOA, PPO and MALC )ISO 20000:2011 Lead Auditor & Implementer ( BSI / IRCA)ISO 9001:2008 ImplementerISO 27001:2005 Lead Auditor & Impl ( BSI / IRCA)BS 25999 / ISO 22301, ISO 38500, ISO 15504,ISO 31000 Impl PMP, Prince 2, GPMF from CSC,MCP, MCSE Cloud P&I, 6 Sigma GB, Certified People's Manager, PMI Certified, Prince 2, COBIT5, ITSM Cloud, Plainview Prism trained TOGAF, MCSE Private Cloud, Agile, Devops F, Data Science Pro, AWS Prof. Digital / BlockChain, RPA, AI & ML, CSM, CPO &Safe 5, SRE Best Practices,






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> Sector 51 Noida, U.P India 201301


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